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Getting Started

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Customer Service

Click here for questions relating to your existing account

General Questions

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Frequently Asked Questions

What is Financial Pathway?

Financial Pathway is a comprehensive financial wellness solution that empowers users to make prudent financial decisions as they learn from engaging with online resources and interacting with trusted financial advisors.

How do I activate my account?

If you have received a notice from your employer that you are ready to use Financial Pathway, please click here to begin your account activation process and follow the steps on screen

How do I know if I'm eligible??

Because this is an employer-paid benefit, your employer will determine the conditions for eligibility. Please reach out to your employer’s benefits department for more information.

How do I know which plan I have?

Your level of subscription is determined by your employer. You will see all your eligible services once you activate your account.

How much does it cost?

Financial Pathway is an employer-paid benefit that is provided at no cost to you. However, you must check with your employer to verify eligibility.

How can I reset my password?

Resetting is your password is easy. Please contact our customer service department at 833-777-6545 for assistance.

Can I upgrade my existing account for additional services?

At this time, we do not allow for services to be upgraded.

Can I add family members?

At this time, we do not allow for additional family members to be added to an account.

What if I leave my employer?

Because this is an employer-sponsored benefit, leaving your employer means you forfeit your account access.

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Important Disclosures

Total Compensation Group Investment Advisory Services LP (“TCG Advisors, LP”) is a registered investment advisor regulated by the U.S. Securities and Exchange Commission (SEC) subject to the Rules and Regulations of the Investment Advisor Act of 1940, and is a part of TCG Group Holdings, LLP. Registration with the U.S. Securities and Exchange Commission does not imply a certain level of skill or training. We are located in Austin, Texas. A copy of our Form ADV Part 2 is available upon request.

This website is not authorized for use as an offer of sale or a solicitation of an offer to purchase investments. This website is for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation for any security, or as an offer to provide advisory or other services in any jurisdiction in which such offer, solicitation, purchase or sale would be unlawful under the securities laws of such jurisdiction.