Support

You can register for your free account at www.finpathwellness.com. Click Register and enter your designated work email to initiate the process.

 

Absolutely! We can work together to help you boost your financial confidence, create budgets, pay off credit card debt, and achieve your savings goals! Schedule a meeting with a financial coach by logging in to your FinPath account. Head to the Coaching Corner to make a virtual appointment.

 

If you don’t receive a registration email in your inbox, you can contact our customer service team at 833-777-6545. We will confirm your eligibility and resend the email for you.

You can reach the FinPath portal by logging in to your FinPath account. Once you log in, it’ll take you directly to the portal.

 

Head to www.finpathwellness.com and click the LOGIN button at the upper right corner.

 

If you forgot your password, head to the FinPath login page and click the Forgot Password link. Enter the email address you used to register with FinPath and click Send Resent Link. Click our email titled FinPath Password Reset Request, click the Reset Password button, and create your new password. And you’re done! Don’t forget to save your password to a protected place where you can remember.

Please note: If you don’t see an email in your inbox sent from us, it may be that the email address you entered is not the one we have on file. The one on file should be your work email address.

 

For security purposes, you will need to set up Multi-Factor Authentication. Here’s how you can:

1.) First, enter your mobile phone number. We will send a code for you to input. Enter the code on the screen when you receive it. 

2.) Head to the app store and download an Authenticator app. Any app will work. You will need an Authenticator app to complete the process. 

3.) Return to the MFA setup screen. You’ll be met with a QR code you’ll need to scan to setup your account. This can be done in two ways: 

• Desktop or laptop: If you are activating your FinPath account from your desktop or laptop, use your Authenticator app to scan the QR code. You will know it’s successful if you see authenticator numbers change every 30 seconds.
• Mobile device: If you are activating your account from your mobile device, you will need to set up the Authenticator manually via a code. Click the arrow down in the “manual confirmation” section and copy the code. Open your Authenticator app and add a new account through manual setup. Paste the code and look for authenticator numbers changing every 30 seconds. 

4.) Once you scan the QR code via the Authenticator app, enter two back-to-back codes to confirm your Authenticator app has been successfully set up. 

5.) You’re done! You have now successfully setup your MFA.

 

FinPath offers a variety of tools: Salary Finance, Savi, Retirement, iLOCK360, and more. Each tool is designed to aid in your financial wellness success.

 

Visit www.finpathwellness.com/espanol for resources in Spanish.

 

You can find the Financial Wellness tracker in the Financial Health Tools in the FinPath portal.

 

To view courses, visit finpathwellness.com/secure-login, login to your FinPath account account and select FinPath University. You can also view these courses at https://finpathwellness.com/finpath-university/

 

You can meet with a coach by going to the Coaching Corner in the FinPath portal. This is where you will schedule a virtual appointment. 

 

You can meet with a coach throughout the week during work hours, as well as after hours and on the weekends. Meetings after hours are available upon request.

Yes. Please contact us at finpathwellness.com/contact-us and we’ll pair you with a coach.

 

No. You are under no obligation to share any of your personal bank or investment account details. However, coaching sessions will be most effective if we have the opportunity to get a clear sense of your financial situation.

 

You can add a spouse in a few simple steps. First, log in to your account. Second, locate the Share Your iLOCK360 Benefits grey box on the right hand side of the page. There will be a button that says Send Invitation. Once you type in the name and email address of your spouse, click the button to send the invitation.

 

If you leave your employer or retire and would like to keep coverage, call 855-287-8888 and press Option 2. For security reasons, iLOCK360 conducts this process over the phone. 

 

Coverage is cancelled through your employer, so you don’t need to take any action. If you still are charged via payroll deduction, contact your benefits office to cancel recurring charges. Your employer will send a file of the cancellation to iLOCK360. If you are charged via credit card, you will need to call iLOCK360’s customer service line at 855-287-8888 and press Option 2. 

 

To add child information, log into your iLOCK360 account and head to the Identity Monitoring menu. You will see a Child Monitoring button. Select this button to add in your child’s information. If you do not see this, it likely means your plan does not include child coverage. Call iLOCK360 at 855-287-8888 and press Option 2 if you have questions regarding a family plan. 

 

To update your personal information, click My Account at the upper right corner of the website. Then, select the information you would like to update. 

 

FinPath is located online. Visit www.finpathwellness.com to visit today.  

 

The difference is that FinPath does all the hard work for you – all you have to do is participate.

 

With your browser of preference, your computer is able to support FinPath since the program is hosted on the internet. All you need is WiFi!

 

No. All your information is protected and won’t be sold.

 

Your employer will not see your personal information. Any information or conversations shared with FinPath are confidential.